Bulb
Bulb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bulb has 2.4 star rating from 8 reviews; consumers are mostly dissatisfied and only 20% would likely recommend. Reviews flag a high price level and frequent service issues.
Positive Feedback
Some customers note great prices and occasional helpful meter-reading fixes; a few say issues were resolved after follow-up.
Negative Feedback / Risk Areas
- Frequent reports of top-up keys or gas cards not working and meters failing.
- Many Bulb customer complaints about poor customer service and unreachable support numbers.
- Issues with billing, deductions, and slow refunds create urgent hardship for customers.
Key Takeaways for Future Customers
- Check recent Bulb reviews before switching and expect potential delays in customer service.
- Document top-ups and request prompt refunds if billing errors occur.
- Consider alternatives if reliable prepay support is essential to your household.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bulb has 2.4 star rating from 8 reviews; consumers are mostly dissatisfied and only 20% would likely recommend. Reviews flag a high price level and frequent service issues.
Positive Feedback
Some customers note great prices and occasional helpful meter-reading fixes; a few say issues were resolved after follow-up.
Negative Feedback / Risk Areas
- Frequent reports of top-up keys or gas cards not working and meters failing.
- Many Bulb customer complaints about poor customer service and unreachable support numbers.
- Issues with billing, deductions, and slow refunds create urgent hardship for customers.
Key Takeaways for Future Customers
- Check recent Bulb reviews before switching and expect potential delays in customer service.
- Document top-ups and request prompt refunds if billing errors occur.
- Consider alternatives if reliable prepay support is essential to your household.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
We moved in new house
Hi, we just moved into a house. I used the old tenant's gas card recently. I recharged the card, and when I put this in, it says the card is not valid.
Preferred solution: Full refund
Meter is not working
When we pay money in meter card it not showing and my boiler is not warking.
We payed 3 times £10s and 1times 20 but is still not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerElectric meter
Crap
I need to speak to someone about my electric meter know all the numbers I have tried are no good you need to put a number on the website for people to speak to someone
Preferred solution: I need to speak to someone
Electric key don't work
- - No one spoke to me; automated voice hung up.
- - The meter shows £4; top-up with the key errors.
- - I want this resolved; the system is temperamental.
Didn't speak to anyone. Automated voice message hung me up.
I really want this resolved. My electric is reading £4 . I can't use the key to put on the £20 that l put on the key. The electric box keeps saying error every time l put the key in.
Even blowing on the key don't help. Tbh it's been temperamental in the past.
User's recommendation: Answer calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeaving
- - Abdul Rauf Aga is moving out of 24 Falsgrave Road, Scarborough on 25 April 2025.
- - He will not be living at this address anymore.
Hi, dear sir/madam,
I, Mr. Abdul Rauf Aga, living at 24 Falsgrave Road, Scarborough, North Yorkshire, YO12 5AT, am moving from this property on 25th April 2025.
So, I'm not going to live at this address anymore.
Many thanks,
Abdul Aga
Preferred solution: Don't no really
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTop up key not working and no electricity .
Been different local shop key is not working.its an emergency. No electricity I need help as soon as possible
My electricity meter screen is blank we had a power cut
- - Phone chat is poor; routed to a professional.
- - Screen blank; need to see meter balance.
- - Charged £1; asked for account details; £35/month.
Answer the phone on line chat is poor .Putting me through to a professional and having to tell him whats wrong with my meter .Ive already said screen is blank .Im disabled and live alone I need to see how much is in my meter.And asking me to pay a £1 .Wanting my account details then saying its £35 a month for this service .Let me speak to someone 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I can't get a hold of anyone to talk to to sort out my problem
I put £275 on my meter key and it did not register the money that I put in. How do I get a refund?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I put 275 pounds on my key and it did not work how can i get my money refunded
Company fixed the issue and I have been provided with apology. They told me I had put to much money on my key meter and it would be fixed when my credit ran down a bit and that worked thank you very much
My key didn't work after me putting £275 on my key how do I get refunded as I don't have any more money to put in or can I get a phone number so that I can speak to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Refund check arrived with two names.
- - Bank said a joint account is required, which I don't have.
- - Please advise when I will receive my refund.
My name us mirza israr my 105 infirmary St blackburn i hv received refund check with 2 name whn i took to bank bank says you hv to joint account witch is we don't have joint account then i request to other check its been 6 to 8 week now i hv not receive the other check witch is is my name mirza israr can you please let me know whn can get my refund back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have problems with the electricity key, it's damaged
- - Tap feature not working and I tried several charging points.
- - I can't load money onto the key.
- - Please send me a new key.
I don't know what happened, but I can't tap anymore. I've tried several times at different charging points, but the problem persists.
I can't load money onto the key.
Please send me a new key. Thank you.
Preferred solution: I need a new key for electricity
Poza Rica De Hidalgo, Veracruz De Ignacio De La Llave
Not working card
my metar has changed, I can't charge anymore, this card is no longer valid , I have smart meter. Haw can I put money in?
Preferred solution: I don’t know to put many in
Am I responsible if my tenant doesn't pay his bills
My tenant lives in 38 Barnfield Drive B92 0QB has not paid his rent this month. The property is fitted with a smart meter
My contact number Sally Ward
0792687****
Meter error not working
I been top up but my meter not showing could you sort it out for me, please my phone number is 0737960****
User's recommendation: My problem still not solved
Resolved: Replacement gas card emergency
- - Cannot contact for 2-3 days and urgently needs gas; disabled child relies on cooking; on voucher gas; requests urgent reply or 2 emergency gas cards.
we have our gas car I'm trying to contact you from 2/3 days but I can't contact you please if you can send me gas gas ASAP please because its disabled child in the house and we can't cook food if my gas will run off we are using voucher gas ay the moment please replay as soon as possible or send 2 card for emergency please thanks
Preferred solution: gas card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEngery
Not letting put key credit in meter ,cant get them on bloody phone arghhh, dont know who to phone about credit
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