Contact Bulb Customer Service
Bulb Phone Numbers and Emails
Customer Service:
-
+44 300 303 0635
Bulb Emails:
Media
Press Inquiries
community@bulb.co.uk
privacy@bulb.co.uk
Privacy Inquiries
Bulb Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Bulb Customer Service Rating
2 out of 5
Contact Method Distribution
92% phone, 8% email
Most Popular Bulb Phone Number
+44 300 303 0635
Most Popular Bulb Email Address
privacy@bulb.co.uk
Average Hold Time
From 3 to 5 minutes
Overall Customer Sentiment
Mostly dissatisfied
Call Volume by Day
View full overview ›
Bulb Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Bulb Customer Service Rating | 2 out of 5 |
| Contact Method Distribution | 92% phone, 8% email |
| Most Popular Bulb Phone Number | +44 300 303 0635 |
| Most Popular Bulb Email Address | privacy@bulb.co.uk |
| Average Hold Time | From 3 to 5 minutes |
| Overall Customer Sentiment | Mostly dissatisfied |
| Bulb Live Agent Availability | 47% of callers successfully reach a real person |
| Common Reasons for Contact | Product/ service, cards, payments and charges |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Customer Effort Score | High Effort |
| Prepare before the call to Bulb | Address or zip code, first and last name or email |
Call Volume by Day
How to Contact Bulb?
Contact Information
Bulb Website:
Bulb Help Center:
Corporate Office Address:
Bulb Energy Ltd
155 Bishopsgate
London,
England
EC2M 3TQ
United Kingdom
Summary of Bulb Customer Service Calls
509
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Bulb?
Product/ Service Question:
- “My key is not working for top up in meter”
- “Electric key don't work”
- “Gas meter is not working”
Payments and Charges Question:
- “Electric key won’t add credit in shop”
- “Payments query”
- “Billing”
Cards Question:
- “No gas card”
- “Lost card”
- “My go's card not working”
Request for Information Question:
- “To check monthly payment”
- “To find out what time is the engineer coming”
- “Enquiry”
Return/ Replace Question:
- “Replacement electric key”
- “Replacement gas card emergency”
- “Change energy supplier”
Account Question:
- “To setup accounts for gas and electricity”
- “Am a new tenant,I want to have an account”
- “I need my account number”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Canceled my subscription last year”
- “Cancel”
Other Question:
- “Keymeter query for existing customer”
- “Meter fault”
- “Electric meter”
Compare Bulb Customer Service To
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Bulb